Balanced by Xenia (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using this website, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name

• Email address

• Phone number

• Date of birth (if submitted via forms)

• Medical information you choose to share (through intake forms or secure portals)

• Payment information (processed through third-party vendors)

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Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referral source

We use cookies and similar technologies to improve your browsing experience.

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2. How We Use Your Information

We may use your information to:

• Provide and manage functional medicine and wellness services

• Communicate with you regarding appointments, recommendations, and inquiries

• Improve website performance and user experience

• Process payments and manage billing

• Comply with legal, regulatory, and healthcare obligations

• Send newsletters or educational content (you may unsubscribe anytime)

We do not sell your personal information.

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3. HIPAA and Medical Information

If you become a patient, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA).
Any health-related data submitted through our secure electronic systems will be handled in compliance with HIPAA privacy and security regulations.

Information sent through general website contact forms is not considered HIPAA-protected, so please avoid submitting sensitive medical details there.

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4. Sharing Your Information

We may share your information only with:

• Third-party service providers necessary to deliver care (e.g., secure EHR, telemedicine platforms, labs, supplement dispensaries)

• Payment processors (for billing purposes)

• Legal authorities, if required by law

• Business partners assisting with practice operations (never for marketing without your consent)

We do not sell or share personal information with advertisers.

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5. Third-Party Services

Our website may use third-party tools or links such as:

• Scheduling platforms

• Payment processors

• Functional medicine testing companies

• Supplement dispensaries

• Analytics tools (e.g., Google Analytics)

These third parties have their own privacy policies. We are not responsible for their practices.

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6. Cookie Policy

We may use cookies to:

• Improve website functionality

• Analyze user behavior

• Remember user preferences

• Enhance security features

You can disable cookies through your browser settings, but some site features may not function properly.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure.
We cannot guarantee absolute security but take every precaution to protect your information.

8. Your Rights

Depending on your location, you may have rights to:

• Access the information we hold about you

• Request corrections

• Request deletion (unless restricted by medical record retention laws)

• Opt out of marketing communications

• Withdraw consent at any time

To exercise these rights, contact us at the email below.

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9. Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect information from children.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect any revisions. Continued use of the site indicates acceptance of these changes.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Balanced by Xenia
Email: xenia@balancedbyxenia.com
Phone: 737-336-5959
Website: www.BalancedByXenia.com